Support Agreement
AVREPORTER SUPPORT LIFECYCLE
The following table shows the dates and periods of each AVReporter software product according to their lifecycle and technical support.
| Product release | Lifecycle Start Date | Available until in eBusiness | Service Pack Support End Date | Last available Service Pack date | ComponentStore Update Support End Date | ComponentStore Support End Date | Online Technical Support End Date |
| AVReporter v2.5 | 17.12.2011 | 05.08.2013 | 31.12.2015* | Not Available | Not Available | Not Available | 31.12.2021* |
| AVReporter v3.0 | 14.06.2013 | 06.04.2014 | Update is free to AVR v3.0 R2 | Same as AVR v3.0 R2 | Same as AVR v3.0 R2 | Same as AVR v3.0 R2 | Same as AVR v3.0 R2 |
| AVReporter v3.0 R2 | 06.04.2014 | 31.12.2018 | 31.12.2020* | 09.09. 2014 AVReporter v3.0 R2 SP1 | 31.12.2022 | 31.12.2025 | 31.12.2025* |
| AVReporter v4.0 | 01.05.2016 | 31.12.2019 | 31.12.2021* | 14.10.2018 AVReporter v4.0 SP1 | 31.12.2023 | 31.12.2026 | 31.12.2026* |
| AVReporter Explorer | 01.06.2020 | - | 31.12.2022* | - | 31.12.2024 | 31.12.2029 | 31.12.2025 |
| AVReporter v5.0 Standard Edition | 01.10.2020 | - | 31.12.2022* | - | 31.12.2024 | 31.12.2029 | 31.12.2025 |
| AVReporter Explorer v6.0 | 01.09.2022 | - | 31.12.2024* | - | 31.12.2025 | 31.12.2029 | 31.12.2025 |
| AVReporter v6.0 Standard Edition | 01.09.2022 | - | 31.12.2024* | - | 31.12.2025 | 31.12.2029 | 31.12.2025 |
Available until in eBusiness: The date of availability to buy in our e-shop.
Lifecycle Start Date: Release date of given product.
Service Pack Support End Date: The latest Service Pack shall be released until the given date.
Last available Service Pack date: The date of the latest Service Pack.
ComponentStore Update Support End Date: The last date for updating the ComponentStore with new elements (for example drivers, reports, dashboards etc…)
ComponentStore Support End Date: The last date of the ComponentStore’s availability.
Online Technical Support End Date: The last date the technical support is available (via phone or/and web)
*The dates can be differed according to other individually arranged maintenance or/and technical support contracts, agreements and can delay the final date as a result. These extended supports will only be available to the contracted Partner.
