Support Agreement

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AVReporter Support Lifecycle

 

The following table shows the dates and periods of each AVReporter software product according to their lifecycle and technical support. 

Product release Lifecycle Start Date Available until in eBusiness Service Pack Support End Date Last available Service Pack date ComponentStore Update Support End Date ComponentStore Support End Date Online Technical Support End Date
AVReporter v2.5

17.12.2011

05.08.2013

31.12.2015*

Not Available

Not Available

Not Available

31.12.2021*

AVReporter v3.0 14.06.2013 06.04.2014 Update is free to AVR v3.0 R2 Same as
AVR v3.0 R2
Same as
AVR v3.0 R2
Same as
AVR v3.0 R2
Same as
AVR v3.0 R2
AVReporter v3.0 R2

06.04.2014

31.12.2018

31.12.2020*

09.09.
2014 AVReporter v3.0 R2 SP1

31.12.2022

31.12.2025

31.12.2025*

 AVReporter v4.0

01.05.2016

31.12.2019

31.12.2021*

-

31.12.2023

31.12.2026

31.12.2026*

 

Available until in eBusiness: The date of availability to buy in our e-shop.

Lifecycle Start Date: Release date of given product.

Service Pack Support End Date: The latest Service Pack shall be released until the given date.

Last available Service Pack date: The date of the latest Service Pack.

ComponentStore Update Support End Date: The last date for updating the ComponentStore with new elements (for example drivers, reports, dashboards etc…)

ComponentStore Support End Date: The last date of the ComponentStore’s availability.

Online Technical Support End Date: The last date the technical support is available (via phone or/and web)

 

*The dates can be differed according to other individually arranged maintenance or/and technical support contracts, agreements and can delay the final date as a result. These extended supports will only be available to the contracted Partner.

 

Newsletter

News

  • VEOLIA- Energy Management Solution for utilitiesVeolia is one of the market leader companies in Hungary in the energy, water and waste management industry. The group company employs approximately 2,500 people who provide professional services to various towns, institutions and industrial companies enabling them to efficient manage resources, while the water utility and district heating branches of the company supply drinking water to hundreds of thousands of families, and heat to tens of thousands of households. With its more than 20-year professional experience Veolia is a determining participant of the Hungarian energy market. The energy branch of the company group provides energy to various institutions of 50 local municipalities, 85 state-owned and public buildings, 30 health institutions and 31 industrial plants, while its district heating networks supply 67,000 residential and institutional customers nationwide. In the three power plants of the company operate high-efficiency natural gas blocks and blocks utilizing renewable energy (biomass).
  • Meet us at the Utility Week in BarcelonaThe European Utility Week aims to be a serious information platform connecting the smart utility community, focusing on regional and global developments in Grid Optimisation, Renewables, Energy Storage, Smart Metering, Smart Cities, Smart Homes, Energy Services & Efficiency, Intelligent Buildings, Data Management, Analytics and IoT, Cyber Security, Smart Gas and Smart Water.  The event serves as an annual meeting point for the community and will be attended by 12.000 international visitors, 450 speakers and 600 exhibitors. 
  • Remote Desktop ServiceAs part of our sales support options, remote desktop service is high on demand.
  • AVReporter Windows Phone & IPhone Mobile Client (Remote Meter Reading)With the support of this application the measurement data (identifying meters manually or by QR code) can be entered and sent via email (attachment in CSV file format) easily into the AVReporter server application.  
  • Technical SpecificationsBelow are some of the specific key elements of AVReporter: