Q) No administrator account is accessible or the AVRWEBPublisher user database is damaged.

A) Perform the following steps:

 

    - Open SQL Management Studio and log into ".\KONSYS" with username "sa" and password "dbmaster".

    - Delete database "aspnetdb".

    - Go to "c:\Inetpub\wwwroot\AVRWEBPublisher\Groups\". This directory contains all the reports that belong to

      security groups. Make sure you back up everything you may need and want to restore later, then delete the

      contents of this directory (including subdirectories).

    - Go to "c:\Inetpub\wwwroot\AVRWEBPublisher\Users\". This directory contains all the reports that belong to

      individual user accounts. Make sure you back up everything you may need and want to restore later, then delete

      the contents of this directory (including subdirectories).

    - If you have a 64-bit system start a command prompt and execute the following command:

      c:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_regsql.exe -S localhost\konsys -A all -U sa -P dbmaster

    - If you have a 32-bit system start a command prompt and execute the following command:

      c:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_regsql.exe -S localhost\konsys -A all -U sa -P dbmaster

    - Log into AVRWEBPublisher. A default administrator account will be created.

    - Now you can recreate your groups and users and restore their reports.

      NOTE: attempting to restore reports of a group or user before they are recreated inside AVRWEBPublisher has no effect.

 

Q) I cannot log in with my previously working username and password recovery doesn't work either.

A) This may happen if someone has tried to log in with your username unsuccessfully five times in a row. You need to request the help of an administrator who has premissions to navigate to System settings -> Manage user accounts in AVRWEBPublisher and unlock your account (if it is actually marked as locked out).

 

 

Q) The computer I installed AVRWEBPublisher on hosts several websites, some of which now only displays the following error message:

   

 Server Application Unavailable

 

A) Installing web applications which use different versions of ASP.NET into the same application pool may be responsible for the error message above. In this case you need to make sure only applications with the same ASP.NET version belong to any given application pool, possibly by creating new pools or associating applications with different ones. This can be done in the Internet Information Services Management Console which can be found in Start -> Control Panel -> Administrative Tools

 

Q) I get a message beginning with "Error 1001" when attempting to uninstall AVR Connection Center and the process gets interrupted.

A) This usually happens if you have removed AVReporter before trying to remove AVR Connection Center. AVR Connection Center is a plugin module of AVReporter and depends on several of its files and libraries. You cannot fully uninstall AVR Connection Center unless you have AVReporter installed (or reinstalled).