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Connecting to database has failed |
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Connecting to database has failed |
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Failing to connect to the database may have the following causes:
Regarding SMS or ION Enterprise databases, check for the following causes,
| • | The ethernet connection established between the installed computer and the server is not working (no connection or failure) |
| • | Incorrect SQL databse name |
| • | When using SQL server 2000, the intallation of SP3 or a later version is needed |
| • | In particular cases you cannot access the database with the computer name. If this applies, try using the IP address of the computer |
| • | Incorrect database name |
| • | Incorrect login name / password |
Regarding the use of an EGX300 device, check for the following causes,
| • | The ethernet connection established between the installed computer and the EGX300 device is either slow or there is a problem in the connection |
| • | Incorrect login name / password |
Regarding other databases or systems, check for the following causes (AVReporter database),
| • | Check the settings of the plug-in related to the connection (for detailed information see plug-in description) |
