Failing to connect to the database may have the following causes:

 

Regarding SMS or ION Enterprise databases, check for the following causes,

 

• The ethernet connection established between the installed computer and the server is not working (no connection or failure)

• Incorrect SQL databse name

• When using SQL server 2000, the intallation of SP3 or a later version is needed

• In particular cases you cannot access the database with the computer name. If this applies, try using the IP address of the computer

• Incorrect database name

• Incorrect login name / password

 

Regarding the use of an EGX300 device, check for the following causes,

 

• The ethernet connection established between the installed computer and the EGX300 device is either slow or there is a problem in the connection

• Incorrect login name / password

 

Regarding other databases or systems, check for the following causes (AVReporter database),

 

• Check the settings of the plug-in related to the connection (for detailed information see plug-in description)